Frequently Asked Questions
Elros is a fully automated, internet-based rental system for pedelecs of the Rostocker Straßenbahn AG. We need your e-mail address to provide you with the monthly bill, which lists your trips and costs. This saves the cost of postal delivery and is gentle to the environment. If you are a tourist or single user you do not need to register. You can get the elros day ticket from sales partners of Rostocker Straßenbahn as well as from the customer service center in Rostock Lütten Klein.
No. Once you are approved as elros user (except users of “elros day ticket” - collection and return occur at the same station), you can use all five stations of our rental system.
No. For journeys by elros pedelecs you need no license.
No, in Germany there is no legal obligation for cyclists. However, for your own safety, we recommend wearing a bicycle safety helmet.
No. You are not allowed not lend the elros pedelec to other persons.
The use of elros pedelec is at your own risk. RSAG recommends that the user take out private third-party liability insurance.
Yes. You can use buses, trams as well as trains. But you have the fee for the bicycle transport by yourself. At the ticket machines you can buy a bicycle ticket.
Questions to rental conditions/prices
Your elros customer account can be recharged via credit card or “giropay” on the Internet. If you prefer to recharge personally, you can do this in a customer center of the Rostocker Straßenbahn AG. There you can pay by cash or with EC-card.
The maximum usage is 24 hours – even overlapping days: e.g. today from 14.00 until tomorrow 14.00.
Up to four weeks in advance you can easily book on the Website www.elros-leihen.de - with any web-enabled PC or Smartphone. For log in you need your user name (e-mail address) and your personal password.
Are pedelecs available, you can rent spontaneously at any rental station.
No. With your elros customer card you can rent only one elros pedelec at the same time.
No, the reservation cannot be extended. If your journey is taking longer, you can drop the elros pedelec up to 15 minutes after the reserved return time without extra cost. A later return is only possible on payment of an overrun surcharge - €5 per hour started (for day ticket users only in the office of partner agency).
Subject to availability, you can return the elros pedelec for a fee of EUR 2.00 at a different station as reserved.
Normally, yes, because when booking you opt for a specific drop off location. In exceptional cases, it may even come to a door lock. You can get help if you call the RSAG Service line: +49 381 802 1900
What do I do in case of theft, accidents, pedelec damage?
In the case of accidents you have to inform the police as well as the RSAG Service line:
+49 381 802 1900
If the elros pedelec was stolen, please contact immediately the police as well as the RSAG Service Line: +49 381 802 1900. You are obliged to provide us with the police file number and to bring us the key of front wheel frame lock.
Place the pedelec back into the box and log in using your elros customer card at the terminal. When you report the elros pedelec defective within the first 15 minutes, no fee will be charged. If you have a camera at hand, we would be very grateful for a photo of the damaged pedelec. Please send this photo via e-mail to the following address: email@example.com
If you notice that your elros pedelec is no longer roadworthy, stop driving immediately and place the pedelec off safely. You can get help if you call the RSAG Service line: +49 381 802 1900
Unfortunately, in this case, we can’t provide you with another pedelec. However, depending on availability, you can rent another elros pedelec at the same station.
You can get help if you call the RSAG Service line: +49 381 802 1900
We decide case by case whether you are permitted to take the elros pedelec in our means of public transport.
Questions about the technology of the elros-Pedelec
The motor of the pedelec supports up to a speed of 25 km/h. If you want to go faster, you have to do this with your own muscle power. We ask you to drive at a reasonable speed so as not to endanger yourself and others.
The average battery range is 60 kilometers. The actual range depends on the weight of the driver, driving style, temperature, the weight of the luggage, topography of the terrain and the chosen level of support.
No. The charging process is controlled by software - elros pedelecs can be charged only in a rental station of Rostocker Straßenbahn AG.
The elros pedelec weights about 30 kg, and has a gross vehicle weight of 160 kg. The bicycle basket has an allowable load of 20 kg. Please remember to back up your luggage properly.
The front wheel frame lock can also be connected to a cable lock. So you can connect the elros pedelec to bike racks or similar. Always lock the elros pedelec, even if you leave it for a short moment.
Territory of usage of the elros-pedelecs
No. The territory of usage of the elros pedelecs is extended to the area of the Hanseatic City of Rostock and the county of Rostock.
The passage through the Warnow Tunnel is not allowed for cyclists. Please use the crossing of the Warnow passenger ferries in the districts of Rostock Warnemünde and Rostock Gehlsdorf.
Please use the passenger ferries in the districts of Rostock Warnemünde and Rostock Gehlsdorf.